Our client – a successful and award winning international law firm have a fantastic and unique opportunity for an experience Interaction & CRM Specialist to cover a maternity contract for a minimum of 12 months within their busy Marketing/BD team..

The position

To support and maintain the firms CRM system and is pivotal in ensuring user adoption and best practice across the firm.

Responsibilities

• Maintain and develop the CRM system to support the firm’s business strategy
• Support users on the day to day running of InterAction by telephone or in person
• Data acquisition and stewarding – this includes resolution of ‘DCM tickets’ raised by the CRM system
• Responsible for maintaining and executing the data cleansing/maintenance strategy
• Update new company/person information using a variety of resources to enhance profiles
• Provide regular and ad hoc reports from the CRM system for senior management and for department heads across the firm
• Contribute to and support the wider marketing team with events management and related marketing activities
• Manage and send out mailings using the Vuture VX platform
• Monitor the client update inbox and provide support to the Client update team with sending out mailings and creating distribution lists

Skills, experience & qualifications

• Previous InterAction experience is essential – Especially resolving DCM Tickets
• Educated to degree or equivalent level (Specialism CRM/marketing)
• Excellent communication skills – both written and verbal
• Excellent problem-solving skills
• Enjoys working with data, and seeing improvement in data quality
• Strong organisational and administrative skills and ability to work under pressure
• Excellent IT skills, experienced in Excel and using database and ability to adapt to new technology and processes
• Excellent written skills, compiling data analysis

Please in the first instance send CV for an initial chat with our team.