Large Outsourcing firm seeks a Payroll Advisor who will be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.

Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.

Core Duties will include:

• Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
• Owning and taking responsibility for the client journey, always ensuring service excellence.
• Answering client queries about their Payroll systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
• Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
• Using the CRM to record details of all client interactions.
• Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
• Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
• Conducting account client reviews.
• Raising system bugs and improvement ideas with technical support.
• Knowledge sharing with peers to create a team of payroll experts.
• Coach and mentor Payroll Assistants, helping them become payroll system subject matter experts.
• Working closely with payroll processors (based in India).
• Sharing ideas to help improve processes.
• Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
• Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.

Ideal candidates must have the following skills and experience:

• Previous experience working in Payroll, at Administrator or Advisor level.
• CIPP or equivalent qualifications are desirable.
• Excellent ability in building positive customer relationships.
• Excellent interpersonal and communication skills.
• HR expertise or alternate platforms (desirable).
• Experience of operating within an outsourcing service provider (desirable).
• Eager to learn and develop.
• Great coaching and mentoring skills.
• PLEASE CONTACT SHARON DEACON FOR MORE INFORMATION