Top 100 Law firm based in Southampton seek an experienced IT Desktop Support Engineer to join the IT Support Team. This role provides 2nd line support to our business operations teams to ensure that our IT systems, infrastructure and applications are operating in a way that allows people to do their best work.
Core Duties will include:
The operate a predominantly cloud based environment, but also have a good physical infrastructure presence. The role blends day to day troubleshooting with more project based work as we continue to unify our infrastructure/systems.
- Virtual desktop environments (Citrix) – troubleshooting and providing assistance in areas such as dormant session or connectivity to other devices on our large regional physical network
- Azure Active Directory – setting up of Users, creating and editing Group policies, and setting/changing Permissions
- InTune iOS management through Company Portal
- InTune AutoPilot deployment for HP laptops running Windows 10
- Networking – Patch Cables, VPN support
- Printer Hardware Support
- Hardware / PC support / iPad / Tablet support
- Routing / Switching
- Windows Server – File Permissions, New Accounts
The successful Candidate in this role, must have previous experience gained within a IT Desktop Support role. You may have experience at 2nd line, however we will also consider candidates used to completing ‘first time fix’ at first line, ready to step into their first second line role. It would be an advantage if the this experience had been gained within the legal sector, however we will also consider candidates with experience gained within another professional services sector.