Our client – a successful and award winning international law firm have a fantastic and unique opportunity for an experience Interaction & CRM Specialist to cover a maternity contract for a minimum of 12 months within their busy Marketing/BD team..
The position
To support and maintain the firms CRM system and is pivotal in ensuring user adoption and best practice across the firm.
Responsibilities
- Maintain and develop the CRM system to support the firm’s business strategy
- Support users on the day to day running of InterAction by telephone or in person
- Data acquisition and stewarding – this includes resolution of ‘DCM tickets’ raised by the CRM system
- Responsible for maintaining and executing the data cleansing/maintenance strategy
- Update new company/person information using a variety of resources to enhance profiles
- Provide regular and ad hoc reports from the CRM system for senior management and for department heads across the firm
- Contribute to and support the wider marketing team with events management and related marketing activities
- Manage and send out mailings using the Vuture VX platform
- Monitor the client update inbox and provide support to the Client update team with sending out mailings and creating distribution lists
Skills, experience & qualifications
- Previous InterAction experience is essential – Especially resolving DCM Tickets
- Educated to degree or equivalent level (Specialism CRM/marketing)
- Excellent communication skills – both written and verbal
- Excellent problem-solving skills
- Enjoys working with data, and seeing improvement in data quality
- Strong organisational and administrative skills and ability to work under pressure
- Excellent IT skills, experienced in Excel and using database and ability to adapt to new technology and processes
- Excellent written skills, compiling data analysis
Please in the first instance send CV for an initial chat with our team.